FAQ

1. What is the delivery time for my order?

The delivery time for our products is usually 2-4 business days. Sometimes a bit longer due to some product are made to order special your you. Once your order has been shipped, you will receive an email with a track & trace code to monitor the status of your package.

2. Can I return or exchange my order?

Yes, you can. You have the right to return or exchange your order within 14 days of receipt. The product must be unused and undamaged, and returned in its original packaging. Please contact our customer service for return instructions.

3. What are the shipping costs?

Shipping costs are calculated during the checkout process. The costs depend on the destination where you want the order delivered and the chosen shipping method. The exact costs will be clearly displayed before you finalize your payment.

4. How can I contact customer service?

You can contact our customer service via the contact form on our website, by sending an email to [email address], or by calling [phone number] during our business hours.

5. Are NUBI-Mae's products safe for my baby?

Absolutely. The safety and well-being of your child are our top priorities. All our products meet strict safety requirements and are made from high-quality, baby-friendly, and often organic materials.

6. Can I cancel my order?

If you wish to cancel your order, please contact our customer service as soon as possible. If your order has not yet been shipped, we can often cancel it and refund the purchase amount.

7. Which payment methods do you accept?

We accept various payment methods, including  credit card (Visa, Mastercard), PayPal, Bancontact, iDEAL and more. All payments are processed via a secure connection.

8. Where can I find the size chart?

For most clothing and products, you can find a size chart in the product description. If there is no size chart, we recommend contacting our customer service for help in choosing the right size.

9. How can I exchange a defective product?

If you receive a defective product, we sincerely apologize. Please send us an email with photos of the defect and your order number. We will then arrange a suitable solution as soon as possible, such as a new product or a refund.

10. Do you offer personalized products?

Yes, we offer the option to personalize certain products. If you would like to know more about the possibilities and how to request this, please contact our customer service.